General

What types of tours do you offer?
We offer slackcountry (lift-access off-piste), backcountry touring, resort off-piste guiding, group tours, and private guided experiences. Tours operate across Nagano and Niigata, including Shiga Kogen Ski Area, Nozawa Onsen Ski Resort, Myoko Kogen, Madarao Mountain Resort, and Lotte Arai Resort.

What is the difference between slackcountry and backcountry?
Slackcountry involves lift access followed by short hikes or traverses outside resort boundaries. Backcountry touring involves hiking or skinning to access remote terrain beyond lifts.

Do I need previous backcountry experience?
No. Many guests join with no prior backcountry experience. Slackcountry tours are ideal for strong resort riders looking to safely explore beyond the resort.

Are tours private or group tours?
We offer both private and small group tours. Private tours provide maximum flexibility, while group tours are a great way to share the experience at a lower cost.

How long are the tours?
Half day: approximately 3 hours
Full day: approximately 5–6 hours, plus a lunch break

Bookings & Cancellation

How do I book a tour?
You can book through our website contact form or booking system. We recommend booking in advance, especially during peak powder season (January–February).

When is my booking confirmed?
Your booking is confirmed once payment is received.

What is your cancellation policy?

Cancellation fees apply as follows:

• More than 7 days before tour: ¥10,000 administration fee
  
• 7 days to 48 hours before: 30% cancellation fee
  
• Less than 48 hours before: 50% cancellation fee
  
• Same day or no-show: 100% cancellation fee

Can tours be rescheduled?
Yes, rescheduling is possible depending on availability. Administration fees may apply.

Can tours be cancelled due to weather?
Yes. Safety is always the priority. If we cancel due to unsafe conditions, you will receive a full refund or rescheduling option.

Lift Passes

Is a lift pass included?
No. Lift passes are not included. Guests must purchase their own lift pass.

What lift pass should I buy?
We will recommend the correct lift pass depending on the tour location and plan.

Rental Equipment

Is avalanche safety equipment required?
Yes. Avalanche transceiver, probe, and shovel are mandatory for all slackcountry and backcountry tours.

Is avalanche gear included?
No. Backpack, transceiver, shovel, and probe are available for rental for ¥4000 per day.

Do you offer rental powder skis or snowboards?
Yes. Powder skis and snowboards are available for ¥6,000 per day.

Do I need touring equipment?
Touring equipment is required only for backcountry touring tours. Slackcountry tours do not require touring gear.

Safety & Requirements

Do I need insurance?
Yes. Guests must have travel or mountain activity insurance covering off-piste and backcountry skiing or snowboarding.

What fitness level is required?
Guests should be comfortable riding powder snow and able to handle variable terrain. Backcountry tours require moderate fitness.

Will there be avalanche safety training?
Yes. All tours include a basic avalanche safety briefing and rescue practice if needed.